Returns & Refunds

This policy applies to purchases made directly from Wood Vibes, including through our website. Purchases through another retailer or marketplace follow that seller’s applicable return process.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery or pickup. Report damage, defects or an incorrect item promptly, within 48 hours, by emailing LetsTalk@woodvibesstore.ca.

Please include:

• Your order number and a description of the issue.

• Clear photographs of the entire product and affected area.

• Photographs of the outer packaging, shipping label and internal protective materials.

We recommend recording the unopened package and unboxing process to document the condition on arrival. 

Retain the item, packaging and supplied parts until we provide instructions. Do not attempt repairs or continue assembly or use if doing so could be unsafe or worsen the damage. Report any defects promptly after discovery.

We will assess the issue and advise on an appropriate resolution, which may include repair, replacement or refund, depending on the circumstances.

Other Return Requests

If your purchase does not meet your expectations or fit your space, contact us within 7 calendar days of delivery or pickup to discuss a return or exchange.

Requests are subject to review and written authorization. Items must be unused, unassembled and in their original condition, with all parts and original protective packaging. Careful opening for inspection is acceptable.

For approved returns under this section:

• A 10% restocking fee applies to the merchandise price paid after discounts, excluding tax and delivery.

• Return transportation costs are the customer’s responsibility.

• Original delivery charges are non-refundable where the delivery service has been completed, except where required by law.

We will confirm applicable charges and arrangements before proceeding. Final-sale and open-box items are excluded from returns under this section.

Authorized Returns & Refunds

Do not ship, drop off or discard an item without written instructions from Wood Vibes. Authorized returns must follow the packing, location and transportation instructions provided.

Where a refund is approved, we will confirm the amount, any applicable deductions and the processing timeframe in writing. Refunds are issued to the original payment method, subject to applicable legal deadlines. Your payment provider may require additional time to post the credit.

Natural Wood Characteristics

Variations in grain, colour, knots and markings are normal characteristics of natural wood. Individual pieces may differ from product photographs.

Structural damage, failed joints, instability or significant splitting should be reported for assessment rather than assumed to be natural variation.

Follow the care instructions for your specific product and finish. Returns are not applicable in case of damage resulting from misuse, accidents, unsuitable care or unauthorized modifications.

Contact Us

Email: LetsTalk@woodvibesstore.ca